Privacy & Cookie Policy for Green Leaves Fencing & Gates
Green Leaves Fencing & Gates (“Green Leaves”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains what information we collect, how we use it, and what rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
This Policy explains how we collect and use personal data when you use our website, contact us, or use our services. Non-essential cookies are only used where you have accepted them through our cookie banner.
1. Information We Collect
We may collect the following types of information:
Contact details – name, phone number, email address, postal address.
Enquiry and quote details – information you provide when requesting a quote (e.g. garden photos, measurements, job requirements).
Payment details – information needed to process payments (processed securely through our invoicing system).
Website usage data – including IP address, browser type, cookie preferences and analytics data where non-essential cookies have been accepted.
Communications – records of your emails, calls, and messages to us.
2. How We Use Your Information
We use your information to:
Respond to enquiries and provide quotes.
Deliver fencing, gate, and garden structure services.
Manage customer accounts and process payments.
Communicate with you about your project, including scheduling and updates.
Improve our website and services.
Send marketing communications (only if you have given consent).
3. Lawful Basis for Using Your Information
We rely on different lawful bases depending on how we use your information:
Contract – to provide quotes, manage bookings, carry out agreed work, process payments and provide our services.
Legitimate interests – to respond to enquiries, manage our business, improve our services, keep appropriate records and protect our business.
Legal obligation – to meet tax, accounting, regulatory and other legal requirements.
Consent – where you have agreed to receive marketing communications or accepted non-essential cookies.
4. Cookies & Tracking
What are cookies?
Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, improve site performance, and provide a better browsing experience.
Types of cookies we use:
Essential cookies – required for the website to function properly and remember your cookie preference.
Analytics cookies – help us understand how visitors use our website so we can improve it. These are only used if you accept non-essential cookies.
Advertising cookies – may help us measure the effectiveness of advertising and enquiries. These are only used if you accept non-essential cookies.
Managing cookies
When you first visit our website, you can choose to accept all cookies or reject non-essential cookies.
You can change your choice at any time by using the Cookie settings link in the footer of our website.
You can also control or delete cookies through your browser settings.
Please note that blocking some cookies may affect how parts of the website work.
5. Sharing Your Information
We do not sell your personal data. We may share information only with:
Service providers – This may include website hosting providers, email providers, analytics providers, payment or invoicing systems, subcontractors where needed to deliver a service, and professional advisers such as accountants.
Legal or regulatory authorities – where required by law or to protect our business.
All third parties are required to keep your data secure and use it only for agreed purposes.
International Transfers-
Some of the service providers we use, such as website, analytics or marketing platforms, may process data outside the UK. Where this happens, we rely on appropriate safeguards, such as standard contractual clauses or equivalent protections, to help protect your personal data.
6. Data Retention
We keep your personal data only as long as necessary to:
Provide our services and complete your project.
Meet legal, tax, and accounting obligations.
Resolve disputes or enforce agreements.
We review data regularly and securely delete information when it is no longer needed.
7. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (where legally possible).
Restrict or object to how we process your data.
Request transfer of your data to another service provider.
Withdraw consent to marketing at any time.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk
8. How We Protect Your Information
We take appropriate security measures to protect your personal data, including:
Encryption (SSL) on our website.
Restricted access to personal data within our team.
Secure storage and handling of payment and contact information.
Please note that no method of transmission over the internet is 100% secure, but we take all reasonable steps to keep your data safe.
9. Contact Us
If you have questions or concerns about this Privacy & Cookie Policy or your personal data, please contact us:
Green Leaves Fencing & Gates
68 Halsford Park Road
East Grinstead
West Sussex
RH19 1PS
Email: info@greenleavesuk.comPhone: 01342 537021
