Privacy & Cookie Policy for Green Leaves Fencing & Gates

Green Leaves Fencing & Gates (“Green Leaves”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy & Cookie Policy explains what information we collect, how we use it, and what rights you have under UK data protection law, including the UK GDPR and the Data Protection Act 2018.
By using our website (www.greenleavesuk.com), contacting us, or using our services, you agree to the practices described in this Policy.

1. Information We Collect

We may collect the following types of information:
Contact details – name, phone number, email address, postal address.
Enquiry and quote details – information you provide when requesting a quote (e.g. garden photos, measurements, job requirements).
Payment details – information needed to process payments (processed securely through our invoicing system).
Website usage data – including cookies, IP address, browser type, and analytics data to help us improve our site.
Communications – records of your emails, calls, and messages to us.

2. How We Use Your Information

We use your information to:
Respond to enquiries and provide quotes.
Deliver fencing, gate, and garden structure services.
Manage customer accounts and process payments.
Communicate with you about your project, including scheduling and updates.
Improve our website and services.
Send marketing communications (only if you have given consent).

3. Cookies & Tracking

What are cookies?
Cookies are small text files placed on your device when you visit our website. They help us remember your preferences, improve site performance, and provide a better browsing experience.

Types of cookies we use:
Essential cookies – required for the website to function properly (e.g. form submissions).
Analytics cookies – help us understand how visitors use our website so we can improve it (e.g. Google Analytics).
Functionality cookies – remember your preferences to make your experience smoother.
Advertising cookies (if used) – may track browsing activity to show relevant adverts.

Managing cookies
You can control cookies through your browser settings. Most browsers allow you to:
Delete cookies already stored on your device.
Block all cookies or only certain types.

Please note: if you block cookies, some parts of our website may not function correctly.

4. Sharing Your Information

We do not sell your personal data. We may share information only with:
Service providers – e.g. IT support, website hosting, email providers, or payment processors.
Legal or regulatory authorities – where required by law or to protect our business.

All third parties are required to keep your data secure and use it only for agreed purposes.

5. Data Retention

We keep your personal data only as long as necessary to:
Provide our services and complete your project.
Meet legal, tax, and accounting obligations.
Resolve disputes or enforce agreements.

We review data regularly and securely delete information when it is no longer needed.

6. Your Rights

Under UK data protection law, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate information.
Request deletion of your data (where legally possible).
Restrict or object to how we process your data.
Request transfer of your data to another service provider.
Withdraw consent to marketing at any time.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.

7. How We Protect Your Information

We take appropriate security measures to protect your personal data, including:
Encryption (SSL) on our website.
Restricted access to personal data within our team.
Secure storage and handling of payment and contact information.

Please note that no method of transmission over the internet is 100% secure, but we take all reasonable steps to keep your data safe.

8. Contact Us

If you have questions or concerns about this Privacy & Cookie Policy or your personal data, please contact us:
Green Leaves Fencing & Gates
68 Halsford Park Road
East Grinstead
West Sussex
RH19 1PS
Email: info@greenleavesuk.com
Phone: 01342 325277